Gong

Gong is a revenue intelligence platform for analyzing customer interactions and sales performance.

Authentication Types

Gong supports 2 authentication methods:

• OAuth - Create your own Gong OAuth app. Every user connects with their Gong account.

  • Pros: Full control, per-user tracking, production-ready
  • Cons: Requires Gong admin access

• API Key - Use Gong API credentials for all users.

  • Pros: Easy setup
  • Cons: Single credential for all users

Setting up OAuth

1. Log in to Gong as an admin

2. Go to Company Settings → Ecosystem → API

3. Click Create new API key or navigate to OAuth settings

4. Create a new OAuth application

5. Copy the Client ID and Client Secret

6. Configure the Redirect URL:

   • For SaaS deployments: https://{org}.mcp-s.com/{org}/api/auth/callback
   • For On-Premise deployments: {connectUrl}/{org}/api/auth/callback

7. Select the scopes (permissions) you need:

   • api:calls:read:basic (read calls)
   • api:calls:create (create calls)
   • api:users:read (read users)
   • api:calls:read:transcript (read transcripts)

8. In Willow, paste the Client ID and Client Secret

9. Select the same scopes you configured in Gong

10. Click Save Changes

Generating an API Key

1. Log in to Gong as an admin

2. Go to Company Settings → Ecosystem → API

3. Click Create new API key

4. Copy the Access Key and Access Key Secret

5. In Willow, enter the API key in the format: access_key:access_key_secret