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Atlassian

Atlassian provides collaboration and productivity tools including teams management across their product suite.

Authentication Types​

Atlassian supports 1 authentication method:

  • API Key - Authenticate with one shared Atlassian token: a classic API token (email:api_token) from a dedicated account, or a scoped token from an Atlassian service account. Willow picks the auth header from the credential format — a value with a colon (email:api_token) is sent as Basic, and a bare token (a scoped service-account token) is sent as Bearer.

Generating an API Key​

You can authenticate with either a classic token (technical user) or a scoped token (service account).

Classic token (technical user)​

  1. Go to https://id.atlassian.com/manage-profile/security/api-tokens

  2. Click Create API token

  3. Give your token a descriptive label (e.g., "Willow Integration")

  4. Click Create

  5. Copy the token immediately (it won't be shown again)

  6. In Willow, enter the API key in the format: your-email@example.com:your-api-token

    • Example: john.doe@company.com:ATATTxxxxxxxxxxxxx

Scoped token (service account)​

Atlassian service accounts are license-free identities that can only create scoped tokens, which Atlassian accepts as Bearer.

  1. As an org admin, create or open a service account and create an API token with the scopes your enabled tools need.

  2. Copy the token immediately (it won't be shown again).

  3. In Willow, paste the token on its own — no email, no colon. Willow detects the bare token and sends it as Bearer automatically.

Finding Your Organization ID​

  1. Log in to https://admin.atlassian.com

  2. Select your organization

  3. The Organization ID appears in the URL: https://admin.atlassian.com/o/{YOUR_ORG_ID}/overview

  4. Copy the Organization ID and paste it into Willow under Configuration

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