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Willow Admin

Delivers the notification to each recipient's own Willow inbox, marked with a dot on the header icon until they acknowledge it.

This is the one channel that always works — no server configuration, no destination, nothing to install. It is the sensible default for a first rule.

How it differs from the alert history​

The Alerts page already records every event organization-wide, whether or not any rule exists. The Willow Admin channel is different: it creates a copy addressed to a specific person, which is what makes it show on their bell and appear under Show → Addressed to me.

So a rule with only the Willow Admin channel does not change what is recorded — it changes whose attention it lands in.

Using it​

Turn on Willow Admin for a rule delivery. The delivery's audience decides who gets the copy; no destination is needed.

Which inbox the notification appears in depends on the event: actionable items land in the Notifications bell, everything else on the Alerts page. See which inbox an event lands in.

Personal mutes​

People can mute this channel from their own profile if an admin has allowed personal preferences. Muting it suppresses the personally-addressed copy; the org-wide alert history is unaffected.

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