Get Support
Chat support
Use the chat bubble in the bottom-right corner of the Willow dashboard to start a conversation with the Willow team.
Email support
Reach the team at support@withwillow.ai. Response times vary by plan.
Docs and self-service
Most questions are answered in:
- Troubleshooting: connection issues, missing tools, errors
- FAQ: common questions about how Willow works
Reporting a bug
If you've found something wrong in Willow's behavior (not just a connection issue):
- Note exactly what you did and what happened
- Include the URL you were on
- Include any error messages you saw
- Contact support with these details
Your admin may be the right first contact
For questions about which tools are available, why you don't have access to something, or how your organization has Willow configured: ask your Willow admin first. They control access and configuration, and may be able to resolve your issue directly.