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Account Settings and Help

Click Settings at the bottom of the sidebar. These are settings for your whole account. Each agent also has its own Settings tab; see Agent settings.

SectionWhat's there
Plan & billingYour plan and usage. See Plans and billing.
AccountYour name, email and avatar from your sign-in, and Log out. Your agents keep running after you sign out.
AppearanceTheme: Light or Dark. You can also switch with Dark Mode in the account menu.

Get help​

Click the help icon in the header:

  • Documentation: Willow's documentation.
  • Willow for teams: Willow, the platform Sprout runs on, for companies.
  • Chat with us: opens a support chat with the Willow team.
  • Leave us a message: opens Contact us.

Contact us​

Use Contact us, in Settings or the help menu, to ask for more room on your plan, turn on a feature, or tell us what you're building. Write a Message, add Your name, and optionally your company, role and team size, then click Send. We reply to your account's email.

When you contact support about a conversation, include the session ID: open the agent's Logs tab, open the session, and click Copy session ID.

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