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Willow for Zoom

Willow lets your AI assistants work with Zoom safely. Claude, ChatGPT, Cursor and your in-house agents connect to Zoom through Willow, and every request runs as the signed-in user, follows your admins' policies, and is recorded in an audit log.

What the Zoom app does​

Once a user connects their Zoom account, their AI assistant can, on their request:

  • List their upcoming meetings
  • Look up the details of a past meeting
  • Get their recent meetings and links to their cloud recordings
  • Schedule a new meeting

If an admin turns them on, an assistant used by a Zoom account admin can also list the account's users, deactivate a user, and downgrade a user to a Basic license.

Everything happens as the user who connected, so the assistant can only see and do what that user can already see and do in Zoom. Willow doesn't store meeting content or recordings: each request is passed to the Zoom API and the result is returned to the assistant. Zoom tokens are encrypted at rest.

Prerequisites​

  • A Zoom account. Scheduling meetings works on any plan. Cloud recordings need a Zoom plan that includes cloud recording.
  • A Willow account in an organization where an admin has added the Zoom MCP server. To start a new organization, sign up for Willow; it's free for up to 15 users.
  • An AI client that supports remote MCP servers, such as Claude, ChatGPT, Cursor or VS Code.

Adding the app​

Zoom is added from inside Willow, so there is no "Add" button on this page. The Zoom authorization screen opens when a user connects.

Step 1 (admins, once per organization): add the Zoom MCP server.

  1. Sign in to the Willow dashboard and open Add MCP Server > Zoom, or go to Build > MCP Servers > Add MCP Server and search for Zoom.
  2. Keep Willow connector selected. Under Sign-in it shows Instant OAuth, which uses the Willow Zoom app, so there is nothing to configure in Zoom.
  3. Select Set up Zoom. When asked for the Zoom Region base sub-domain, enter us, then select Continue.
  4. Willow loads the seven Zoom tools and turns on the ones up to medium risk. Under Who gets it, add the groups that should use Zoom.
  5. Select Publish now.

Step 2 (each user): connect your Zoom account.

  1. Sign in to your organization's Willow portal, https://<your-org>.withwillow.ai. Your admin can tell you the address.
  2. Open MCP Servers, find Zoom and select Connect.
  3. A popup opens Zoom's authorization screen for the Willow app. Sign in to Zoom if asked, review the permissions and select Allow. If nothing opens, allow popups for the portal and select Connect again.
  4. Back in Willow, the Zoom card shows a green status dot and a Use button.
  5. Select Connect MCP at the bottom of the left sidebar, choose your AI client, and follow the steps shown to add your Willow connection URL to it.

Using the app​

Ask your AI assistant about Zoom in plain language. For example:

  • "What Zoom meetings do I have tomorrow?"
  • "Schedule a 30-minute Zoom meeting called Design review next Tuesday at 3pm Eastern."
  • "Get the details and recording of my last Zoom meeting."

Your assistant picks the right Zoom tool and shows you the result. Depending on your organization's policies, Willow may ask you to approve an action, such as scheduling a meeting, before it runs.

Troubleshooting​

ProblemWhat to do
Zoom doesn't appear in the portalYour admin hasn't added the Zoom MCP server or hasn't given your group access. Ask your Willow admin.
The authorization popup doesn't openAllow popups for your Willow portal in the browser, then select Connect again.
The assistant says Zoom isn't connected or the token is invalidIn the portal, open the Zoom card's ⋮ menu and select Re-authenticate. If you removed the app in Zoom, select Connect again.
No recordings are returnedRecordings are only available for meetings recorded to the Zoom cloud on a plan that includes cloud recording.
Admin tools (list, deactivate, downgrade users) failThese need a Zoom account admin, and your Willow admin must have turned them on.
The assistant doesn't see the Zoom toolsCheck that your AI client is using the Willow connection URL from Connect MCP, then restart the client.

For anything else, see Willow troubleshooting or contact support below.

Removing the app​

You can remove access from either side. Doing both is the most thorough.

In Willow: in your Willow portal, open MCP Servers, open the ⋮ menu on the Zoom card and select Disconnect. Willow deletes your stored Zoom token, and your AI assistants can no longer reach your Zoom account.

In Zoom: sign in to the Zoom App Marketplace, select Manage > Added Apps, find Willow and select Remove. This revokes the authorization Willow was granted, so any token Willow still holds stops working.

Admins can remove Zoom for the whole organization in the Willow dashboard: open Build > MCP Servers, select the Zoom server and delete it. This removes every user's Zoom connection in that organization.

What happens when you remove it: your AI assistants immediately lose access to Zoom. Your meetings, recordings and users in Zoom are not changed. Meetings the assistant already scheduled stay on your Zoom calendar. Willow keeps its audit log of past Zoom actions as part of your organization's records, under your organization's retention settings. To connect again later, repeat Step 2 of Adding the app.

Support​

  • Email: support@withwillow.ai
  • Contact form: withwillow.ai/contact
  • In-app chat: the chat bubble in the bottom-right corner of the Willow dashboard
  • Knowledge base: docs.withwillow.ai
  • Support hours: Monday to Friday, 9:00 to 17:00 US Eastern Time
  • First response: we typically reply within one business day. This is a target, not a contractual commitment; Enterprise customers' response times are set in their agreement.

When you contact support about Zoom, include what you asked your assistant, what happened, and any error message you saw.

Privacy and security​